SERVICE DEPARTMENT
Call for Pricing
1-800-683-6546

 

Folio Instruments is a proud Canadian industry leader in providing excellent, professional, comprehensive service to our customers. Our team of professionally trained engineers has over 30 year's instrumentation experience ! Our commitment and dedication to service excellence begins with our engineers. They regularly participate in ongoing training programs at the manufacturers facilities in order to keep pace with new developments in cutting edge technology. Our engineers provide instrument installation, comprehensive training tailored to your needs, preventative machine maintenance and repairs.

In addition, Folio Instruments offers on site warranty support, equipment calibration. All repairs and calibrations follow precise requirements set out by the manufacturers. Folio Instruments is the only authorized service centre in Canada for the equipment we represent. Folio instruments is a proudly Canadian, fully bilingual, company and we provide Canadian Safety Association CSA Certification on all instruments and equipment. Our safety program includes regular in-house safety training, Workmen's Compensation and full liability coverage.

By maintaining your equipment with Folio Instruments, the only authorized service centre in Canada, you ensure the smooth reliable operation of your equipment, reduce your risk of liability due to equipment malfunction and maximize productivity of your operations. Folio Instruments believes in partnering with you to ensure customer satisfaction.

Call 1-800-683-6546 for Pricing

SERVICE CONTRACT PROGRAMS

 

Platinum

This program should be considered by clients who require priority service at a known annual cost.

Includes
  • Priority Response
  • Annual Preventative Maintenance visit
  • Parts (not including consumables)
  • -10% off on all consumables
  • Labour
  • Calibration certificate
  • Travel Cost
  • Priority Phone support for one year
  • All emergency visits
Silver

This program offers priority service, one emergency visit and a annual preventative visit at a fixed cost.

Includes
  • Priority Response
  • Annual Preventative Maintenance visit
  • One emergency call
  • -10% off on parts
  • -10% off on all consumables
  • Calibration certificate
  • Travel cost
  • Priority Phone support for one year
  • Parts and Labour extra, if required

Bronze

This program offers:

 

 

  • Annual Preventative Maintenance as per manufacturer's specifications
  • Calibration certificate
  • Firmware or software updates depending on manufacturer
  • Instrument training (if performed at client site)
  • Phone support for one year
  • Reduced travel fee
  • Parts and Labour extra, if required

 

Annual Phone Support

 

APPEARANCE INSTRUMENTS CALIBRATION PROGRAMS

Bronze
Includes: annual preventative maintenance as per manufacturer's specifications with check list labour, firmware or software updates (depending on manufacturer), unlimited phone support for one year, calibration certificate
Glossmeter calibration
Colorguide calibration
Hazegard Calibration
Konica-Minolta CR-10 Color DIfference Meter
Konica-Minolta BC-10 Baking Meter
Konica-Minolta Spectrophotometer CM-2500D, CM-2600D, CM3220D
Konica-Minolta Spectrophotometer CM-3600D
Konica-Minolta Chroma Meter CR-400 and CR-410
Konica-Minolta Chroma Meter CR-300

 

Calibration &

Calibrated

Tiles

New calibrated plate for Konica-Minolta Chroma-Meters CR400-CR410
Calibration of white plate for Konica-Minolta CR 200 / 300 / 400
Calibration of white plate for Konica-Minolta CR 210 / 310 / 410
Calibration of Gloss Tiles (without instrument)

COATING INSTRUMENTS PROGRAMS

Bronze
Includes: annual preventative maintenance as per manufacturer's specifications with check list labour, firmware or software updates (depending on manufacturer), unlimited phone support for one year, calibration certificate
Zahn & Ford Cup
Thickness gage
Brookfield viscometer

MICROMERITICS POWDER TESTING INSTRUMENTS

Bronze
Includes: annual preventative maintenance as per Micromeritics ISO Program (parts maintenance kit as required by the Micromeridics ISO program), check list labour, firmware or software updates (if required), instrument training, unlimited phone support for one year, calibration certificate, reduced travel fee.
Sedigraph 5100
Gemini 2360 / 2365 / 2375
Tristar
Autopore
Accupyc 1330
ASAP 2000 / 2010 / 2020

TELEDYNE/TEKMAR TOC INSTRUMENTS

Bronze

Includes: annual preventative maintenance as per Teledyne/Tekmar ISO Program, check list labour, firmware or software updates (if required), instrument training, unlimited phone support for one year, calibration certificate, reduced travel fee.

Apollo 9000
Phoenix 8000

PAC PETROLEUM ANALYSERS

Bronze

Includes: annual preventative maintenance, check list labour, firmware or software updates (if required), instrument training, unlimited phone support for one year, calibration certificate, reduced travel fee.

Distillation Units Herzog / ISL
Flash Point HFP 360 / 362
Herzog Cleveland 355
ISL Flash Points
ISL CPP97 Pour & Herzog 850
ISL Houillon Viscometer (Per bath - co-rings included)
Alcor JFTOT

 

CALIBRATION STANDARDS FOR PRECIOUS METALS

 

Ship instrument to:
Folio Instruments Inc. ATTENTION : Service Department
277 Manitou Drive Unit A
Kitchener, Ontario
N2C 1L4

Please, include the following information:

- Purchase order for either the service amount or a minimum of 1 hour labour

- Service requested, problems noted and contact name

- Indicate courier and account number for return of instrument

- Indicate if insurance should be declared

For more information about the different service offered,

please contact Dan Cormier : 1-800 683-6546

or

email : service@folioinstruments.com

or FAX : 519-748-1535

Installation & Service Report Form

Service Report Form

Problem Information Form

Customer Required Form

CSA Regulations